Refund Policy

We want you to find your tribe! While we don't offer refunds for a simple "change of mind", we are committed to meeting our guarantees under the New Zealand Consumer Guarantees Act. 

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1. When You Can Request a Refund

You are entitled to a remedy (which may include a full or partial refund) if there is a substantial failure in our service. Specific examples for Kindred include: 

NZ Consumer Protection

• No Match Provided: If we are unable to provide you with a mum-match or group invite within the timeframe promised at signup.

• Significant Description Mismatch: If the community groups are fundamentally different from how they were described (e.g., you joined for a local in-person group but were only offered a national digital-only chat).

• Access Issues: If a technical fault on our end prevents you from accessing your private community group for a prolonged period and we cannot fix it within a reasonable time. 

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2. When a Refund is Not Available

As per Consumer Protection NZ guidelines, we cannot offer refunds for: 

• Personal Preference: You decide you no longer want to be part of the community or don't personally "click" with your matches.

• Inactivity: You signed up but chose not to participate in the groups or events.

• Change of Circumstances: Your schedule changes, you move away, or you no longer have time for the group.

• User Error: You provide incorrect contact details (e.g., a typo in your email) which prevents us from reaching you. 

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3. How to Request a Refund

Please email hellokindredmums@gmail.com with:

• Your full name and the date you joined.

• A specific description of the service failure.

• Any supporting info (e.g., screenshots of access issues). 

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We will investigate your request and provide a formal response within 5 working days.